Refund, Replacement & Cancellation

At Zeniard, we care deeply about sending you happy, healthy plants and garden products. We take pride in our packaging, product quality, and customer support. However, we understand that sometimes things don’t go as planned.

Please read our policies below to know how we handle such situations.

Live Plant Disclaimer

Plants are living beings, and it’s normal for them to experience minor stress during transit – such as slight yellowing, drooping, or shedding. With sunlight, water, and a little care, your plant will bounce back beautifully!
Also, no two plants are alike. Size, shape, and color may vary slightly from what you see online — these are natural variations and not considered defects.

Replacement Policy

When is a Replacement Issued?

We will issue a free replacement if:

The product or plant arrives damaged or non-functional

You receive the wrong item

How to Request a Replacement

📸 Share clear images/video of the product, packaging & shipping label

🧾 Mention your Order Number and issue

📩 WhatsApp: +91 98942 44506

📧 Email: zeniard@gmail.com

What Happens Next?

Once approved, we’ll ship a replacement at no extra cost

If the product is unavailable, you can choose:

• A different item of similar value

• A coupon code

• A refund to your original payment method

Exceptions

Minor transit stress like yellowing or drooping in live plants is not covered for replacement — these are common and reversible.

Missing Item in Order?

We may ship in multiple packages to ensure safety.

If something is missing:

📸 Photos of the products received

📦 Packaging & shipping label

🧾 Order number + item details

We’ll resolve it promptly.

Cancellation Policy

Each plant we send is nurtured with care. Once packed and shipped, it becomes yours — a little green life waiting to join your space. We request you to reconsider before cancelling.

Cancellation Window

You can cancel your order within 2 hours of placing it. After dispatch, cancellations are not allowed.

How to Cancel?

WhatsApp or Email us within 2 hours of order placement.

Refunds are issued at Zeniard’s discretion based on order status

📩 WhatsApp: +91 98942 44506
📧 Email: zeniard@gmail.com

Refund Policy

We issue full refunds only when:

The product was incorrect

The item was damaged or lost in transit

To request a refund:

Provide:

📸 Clear images/video of damage

🧾 Order number and issue description

Refunds are processed to your original payment method once approved.

Thank You for Choosing Zeniard

Your trust keeps us growing. For any issues, feel free to contact our support team. We’re here to help — because your garden happiness is our mission.