Welcome to Zeniard.com! We’re thrilled to be part of your gardening journey. Please read these Terms and Conditions carefully before using our website or making a purchase. By accessing, browsing, or using this website, you agree to be bound by these terms.
Definitions
Buyer/User/You – The individual or entity purchasing goods from Zeniard
Seller/We/Us – Zeniard (operated by Zeniard Garden Co.)
Goods/Products – Gardening items, plants, tools, fertilizers, or accessories listed for sale
Website – www.zeniard.com
Terms – These Terms and Conditions of use and sale
Use of the Website
By using this website, you confirm that:
You are 18 years or older
You can enter into a legally binding contract under the Indian Contract Act, 1872
You agree to provide accurate and complete information
You are solely responsible for maintaining the confidentiality of your account
We reserve the right to terminate your account or refuse service if any information provided is found to be false, incomplete, or violates our terms.
Shipping & Delivery
Order Processing: Orders are dispatched within 2 working days.
Delivery Time: Usually within 2–6 working days, depending on your location.
Free Shipping: Available on orders above ₹399.
We partner with trusted courier services to ensure timely and safe delivery.
Tracking details will be provided after dispatch.
Returns & Refunds
• Live Plants
We do not accept returns for live plants due to transit stress and perishability.
However, we ensure every plant reaches you in healthy condition.
Contact us within 24 hours of delivery if your plant arrives damaged.
• Non-Plant Products
You can return unused, unopened non-plant products within 7 days of delivery if:
The product is damaged or defective
You are unhappy with the product
Returns must be self-shipped, and return shipping cost is borne by the buyer unless the issue is our fault.
Pricing & Payments
Prices listed on the website include applicable taxes.
We reserve the right to update pricing or correct typographical errors without prior notice.
Cash on Delivery is available for eligible orders.
Risk of Loss
All products are packed with care. The risk and responsibility for the goods pass to you upon delivery by the shipping partner.
Limitation of Liability
Zeniard is not liable for any indirect, incidental, or consequential losses including but not limited to delay in delivery or product mismatch.
Our liability is limited to the amount paid by you for the product in question.
User Conduct
While using our website, you agree NOT to:
Post or share unlawful, offensive, or misleading content
Violate intellectual property rights
Attempt to hack, damage, or disrupt the website
Misuse any product in a harmful or illegal way
Privacy & Data Use
We respect your privacy. All personal data collected is handled as per our Privacy Policy. We do not sell or misuse your information.
Hazardous Chemicals Disclaimer
Some of our fertilizers and pest control products may contain chemicals. Please:
Use only as directed
Never use garden chemicals for human consumption, feed, or any purpose other than intended
Dispose of containers responsibly
Zeniard is not responsible for misuse or improper handling of chemical products.
Force Majeure
We are not liable for failure or delay in performance caused by events beyond our control including natural disasters, strikes, shipping disruptions, or government restrictions.
Governing Law & Jurisdiction
These Terms are governed by Indian Law. Any disputes will be subject to jurisdiction of the courts in Pune, Maharashtra.
Grievance Redressal
If you have any complaints or queries, please contact us:
Zeniard Plant Co.
📧 Email: zeniard@gmail.com
📞 Phone: +91 98942 44506
Changes to Terms
We reserve the right to modify these Terms at any time. Continued use of the website implies your acceptance of any updates.